Momento is committed to protecting and respecting your privacy, and takes its obligations under the Privacy Act 1988 (Cth) and the Privacy Act 1993 (NZ) very seriously. As a result, Momento has implemented practices, procedures and systems to comply with its legal obligations and, in particular, to:
The kinds of personal information we may collect and hold are:
We also store photographs and text you upload for as long as you need it so that it is available to you. Also, when you visit our site, we may collect information about your computer (including your IP address, operating system and browser type) and the date and time of your visit.
We do not keep all of the above information for all people who contact us, or with whom we deal. In many cases, we may have only one or two pieces of data relating to any particular person.
We collect and hold personal information for a variety of purposes – and different kinds of personal information are used for different purposes.
In each case, however, the personal information we collect and hold is reasonably necessary for our functions and activities, including to provide you with services you would expect from us. These purposes are:
Momento only collects personal information by fair and lawful means, including when people:
We prefer to obtain any personal information we collect directly from you. In some cases, however, it may be unreasonable or impracticable to obtain personal information directly, and we may obtain that information from someone else, including through internet services such as Google’s tracking and remarketing services.
If you are concerned about what personal information we may hold about you, please see below for information on how you can access and (if necessary) correct that information.
In many cases, you will need to provide your real name when interacting with us. This will particularly be the case when you are purchasing something from us, such as a photobook or stationery.
You may however – wherever lawful and practicable – use a pseudonym (or simply not identify yourself) when dealing with us. For example, if you have a complaint or concern about our site, or a general question about any of our products or services, you are welcome to contact us without identifying yourself. In some cases, however, if you do not provide us with information, we may not be able to provide you with our products or services, or respond adequately to you.
For clarification on when you must identify yourself, please contact our Privacy Officer. (You may use a pseudonym – or simply not identify yourself – when making such an enquiry.)
Generally, only our staff will access your personal information, and then only on a “need to know” basis.
We may, however, also disclose your personal information:
If you want to review (and, if necessary, correct) personal information that Momento may have collected and holds on you, please contact our Privacy Officer.
We will respond to your requests to access and to correct your personal information as soon as possible (but in any case within a reasonable period).
Contact our Privacy Officer if you have any complaints about breaches by Momento of any applicable privacy principles or of any registered code that binds it.
We will treat any complaint about a breach of privacy legislation or any relevant registered code seriously, and will investigate any breach of which we become aware – including how it occurred and how best to prevent such a breach occurring again.
We take all reasonable steps to ensure that your personal information is treated securely and in accordance with this Policy and is not subject to misuse, interference or loss, or unauthorised access, modification or disclosure. For example, apart from using secure servers (with application level security and restricted logins), we implement firewalls. Where relevant, we also impose limits on who can access personal information. In particular, passwords are encrypted (not stored as plain text) and are not visible to our staff.Please note, however, that the transmission of information (including over the Internet) is never completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information – particularly while it is being transmitted to us – so any transmission is at your own risk and we cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not within our control.
If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.
If we have given you (or where you have chosen) a password which enables you to access our services or parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Momento holds personal information securely on servers located in Brisbane, Australia.
We will not transfer your personal information overseas to a country that is not subject to a comparable privacy scheme or to an organisation that does not implement privacy obligations at least comparable to the obligations that apply in Australia.
Contact our Privacy Officer at email@example.com or firstname.lastname@example.org or on 1300 799 764 (AU) or (04) 801 8820 (NZ) if you have any concerns about privacy issues, including in relation to how Momento is dealing with your personal information or how it is being held.
Please also contact our Privacy Officer if you want to review and/or correct any personal information we hold about you, or if you receive communications purporting to be connected with Momento or our services that you believe have been sent other than in accordance with this Policy or in breach of any law.
Momento or “we” is a reference to Momento Pro Pty Ltd (ABN 52 107 433 965) of 15-17 Merton St, Zetland NSW Australia 2017.